Support
At ACE.com Casino, we understand that questions can arise at any time during your gaming experience. That's why we've built a comprehensive support system designed to address your concerns quickly and efficiently, no matter when they occur.
Our dedicated support team is available 24/7, ready to assist with any questions about your account, our extensive game library from providers like Betsoft and Playtech, or how to make the most of your 150% Extra Coins welcome bonus.
Multiple Ways to Reach Our Team
We've made getting help simple by offering several convenient contact methods:
Live chat support is available directly on our website with typical response times under 2 minutes. This is the fastest way to connect with a support representative who can assist with immediate concerns.
For less urgent matters, email our team at support@ace.com. We strive to respond to all email inquiries within 4 hours, though most players hear back much sooner.
If you prefer speaking with someone directly, our phone support is available at +1 (424) 414-2416. Our friendly representatives are ready to walk you through solutions to any issues you might encounter.
Answers at Your Fingertips
Before reaching out, you might find the answer you're looking for in our comprehensive Help Center. We've compiled detailed guides and FAQs covering the most common topics:
- Account management questions, including how to update your information or manage your settings
- Payment information for supported methods like Visa and MasterCard
- Game rules and strategies for titles from our 28+ game providers including Relax Gaming and Blueprint Gaming
- Technical troubleshooting for any platform issues
Expert Assistance Every Time
Our support team undergoes rigorous training on all aspects of ACE.com Casino operations. Whether you're curious about a game from Thunderkick or Spinomenal, need help with your daily coins, or want to understand how to claim your welcome bonus, our representatives have the knowledge to help.
We pride ourselves on resolving most player inquiries during the first contact. Our team is empowered to make decisions that ensure your gaming experience remains smooth and enjoyable.
Your Feedback Shapes Our Service
We continuously improve our support services based on player feedback. After each interaction, you'll have the opportunity to rate your experience and provide comments that help us refine our approach.
At ACE.com Casino, we're committed to providing not just exceptional games from top providers like Playtech and Betsoft, but also the responsive, friendly support you deserve. Whether you're a new player just getting started or a regular enjoying our selection of games, we're here to ensure your experience is nothing short of excellent.